Gogo Inflight Internet now severely downgrading images automatically
I am a HUGE fan of Gogo Inflight Internet on Delta. We all remember the first time we tweeted or IM’d from 30,000 feet. It’s almost magical! The past 13 flights on Delta have had Gogo service so I’m now super spoiled. I’m even posting this article from my flight!
BUT, now I have my first real complaint. Very recently, Gogo has started severely compressing images during transmit. Every image I see on the Internet has horrible artifacts as if someone saved it with the lowest quality setting. I completely understand the intent – they want to preserve bandwidth, but there is something fundamentally wrong with web content being manipulated from it’s original form. If I go to a web page, I should receive the web page as the author intended, not an auto-reduced version of it. I’d prefer Gogo to raise their prices to reduce the number of people accessing their service instead of stripping the bits I receive.
Below is an example of what I’m talking about. I shot this picture about two hours ago and uploaded it to SmugMug (what a sunrise!). At first, I thought I had made a horrible mistake on the export, but then I quickly figured out what was going on. If you are using Gogo now, you won’t see a difference between the top and bottom images.

The top image is taken from a screenshot of what I see in the browser when I go to the gallery. The bottom image is the original image resized to match.
Every website I’ve tried has the same issue. It even makes CNN look bad.
I know, I know, I’m spoiled. I have wifi in the sky and now it’s not enough. I’ll wait another few months before I ask for 20Mbps service
UPDATE: Another bad side effect is that your cache will be filled with these downgraded images. Now that I’m home I was still seeing poor quality images until I cleared my cache.


hey, i don’t want to be mean to you because this is off-topic, but tblurb has been down today.
i think it’s a wonderful service and it would be pretty sad if it died.
thanks
I’m sitting on a Delta flight right now trying to update images on a wesite I administer. I’m wondering if Gogo also re-samples JPGs that are merely transferred (uploaded) to a server the a web uploader…if so it looks like I will have to zip images up before uploading them on a flight! What a waste of time. Boo.
I guess I’ll find out when I land…
I tested that as well – they don’t touch uploaded files/images (thankfully, otherwise I would have used all CAPS!
Greg
Knowing the technical background of the GoGo system, you would not be surprised at the bandwidth tricks being employed to save those bytes.
Remember that the inflight internet system is basically an EVDO cell phone ( that all the people on-board share ) with an external antenna pointed down to an antenna 30,000 feet below.
There are 150 towers in North America that GoGo rent from verizon ( and maybe others ) that supply the data to the aircraft(s).
This ofcourse is far better than having packets go up ( via GEO satellite ) over 22,000 miles.
Sorry as much as we all would like it to be, Connectivity inflight is no simple matter.